Tap to Pay turns the phone you already carry into a card reader for the door. When a walk-up guest arrives at a kirtan, a retreat check-in table, or a festival gate, they pay by tapping a contactless card, Apple Pay, or Google Pay right on your iPhone or Android device. There's no separate terminal to rent ahead of time, no dedicated charger or dock to remember, and nothing extra to carry between doors if you're running more than one entrance. Every sale taken this way flows into the same dashboard as your online orders, so the number you see at the end of the night for tickets sold at the door is part of the whole picture — not a separate tally you have to reconcile by hand against a machine that lives in its own world.
What you need before you can sell at the door
Before you can take a payment at the gate, make sure you have:
- 1An iPhone (XS or newer, iOS 16.4+) or a supported NFC-enabled Android device
- 2The BrightStar scanner / box-office app, installed and signed in
- 3A connected Stripe account — the same one that receives your online payouts
- 4On iPhone, a one-time Tap to Pay activation prompt from Apple, accepted in advance
How to sell a ticket at the door
The flow is built to move fast when there's a line behind the person paying:
- 1Open the event in the app and choose “Sell at the door”
- 2Pick the ticket type(s) and quantity — live inventory updates instantly
- 3Have the guest tap their card, Apple Pay, or Google Pay on the device
- 4The ticket is issued, a QR code is generated, and a receipt can be emailed or texted on the spot
What happens if the venue has bad signal or no internet
Doors are often the worst spot in a venue for signal — a basement kirtan hall, a retreat center in the woods, a festival field far from the nearest tower. Tap to Pay is built for that. Sales and check-ins are captured on the device itself the moment they happen, and they sync automatically as soon as the connection comes back, so a dead zone at the gate doesn't mean stopping the line or telling people to come back later. Because every sale and every scan is recorded individually before it syncs, the same ticket can never be sold twice by two different devices, and it can never be scanned in twice at two different doors — the system catches the duplicate once everything reconnects, rather than letting it slip through while you're offline.
Does a door sale cost more, or show up somewhere different, than an online sale?
No, and that's on purpose. A door sale runs through the same connected Stripe account that already receives your online payouts, on the same fee schedule, with the same instant settlement — there's no separate in-person rate to track down or reconcile against a different set of numbers later. It also lands in the same dashboard as everything sold online, so your sold counts, your revenue total, and your reporting all stay in one place instead of splitting into a web view and a door view you have to add together yourself. The guest still walks away with a proper record: the ticket carries a QR code, and a receipt can be emailed or texted right there at the table, the same as it would if they'd bought online.