Give Credit Toward a Future Event

Someone books a ticket to your retreat, your kirtan, your weekend of breathwork — and then life happens. They can't come. On BrightStar, that moment doesn't have to end with money going back out through the payment processor and the relationship ending with it. Event credit lets you offer that person a way to hold the value of their ticket and put it toward your next gathering instead. It's not a workaround or a private email arrangement you have to manage yourself — it's an offered path, sitting right next to the refund option, that the attendee can choose on their own.

When an attendee tells you they can't attend, credit shows up alongside a refund as one of the choices available to them. If they take it, their ticket is released — so the spot opens back up for someone else — and the value of that ticket is held as credit belonging to them. They spend that credit at checkout on a future event of yours, the same way they'd apply any other payment. Nothing about this requires you to track who's owed what in a spreadsheet; the credit stays attached to that attendee until they use it.

Here's the part that matters for your bottom line: when you refund a charge, the processing fee on that original sale is not returned to you. You already paid it once, and refunding doesn't get it back — so a refund is quietly more expensive than the ticket price alone suggests. Credit sidesteps that entirely, because the money never leaves your account in the first place. That's why a full-value credit can actually cost you less than a partial cash refund would. You're not shortchanging the attendee to save money — you're choosing the option where nothing gets lost to the processor at all.